Privacy Policy

At VeggieLoh, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and mobile application.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, delivery address, and email address.
• Order Information: Details of products purchased, payment details, wallet transactions, and delivery history.
• Device Information: IP address, device type, browser type, and app usage data for performance improvement.

2. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations, updates, and service-related notifications.
• To provide customer support and resolve issues.
• To improve our services, pricing transparency, and user experience.
• To inform you about offers, promotions, or new features (only if permitted).

3. Payment Information

VeggieLoh does not store your complete payment details. All digital payments are processed securely through trusted third-party payment gateways compliant with industry security standards.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Information may only be shared with:

• Delivery partners to fulfill your orders.
• Payment gateway providers to process transactions.
• Government authorities if required by law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

• You may request access to your personal information.
• You may request correction or deletion of your data.
• You may opt out of promotional communications at any time.

8. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze website traffic. You can modify your browser settings to decline cookies if preferred.

9. Updates to This Policy

VeggieLoh may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

📞 Phone / WhatsApp: 9650874535
📧 Email: support@veggieloh.com

Last Updated: February 2026